This is what will happen if you don't receive your Google order. {

October 26Hi SLJ7,Thanks for contacting Google Support!This email is in regards to the chat we had today earlier. Thanks for contacting us about your order. We’ve carefully reviewed your case and our records confirm that your order was successfully delivered to the address you provided.If the address you provided as the shipping address belongs to a company or a non-residential location, please contact them to track down your package.Unfortunately, we’re unable to replace your order as Google has fulfilled our services by successfully delivering your complete order to the location you provided.  As a next step, you may consider initiating an investigation with the carrier. If needed, we'll be happy to provide details related to your order.Appreciate your time and patience.October 26I understand Google is not at fault; however, Canada Post advised me that Google would need to follow up with them to launch the investigation: If that's not the case, could you let me know what I'll need to do?October 27Thanks for replying to Google Support!Hope you are doing well. I will check with the team on this and once we have an update, we will get back to you as soon as possible.Appreciate your time and patience.October 28We're conducting a thorough investigation with our shipping provider about the issue you've reported. We'll provide an update as soon as we receive the information.October 30Hope you are doing well. The team is working on your case and once we have an update, we will get back to you via email as soon as possible. November 3Hope you are doing well. I am still waiting for an update from the team and once we have an update, we will get back to you as soon as possible.November 4Hope you are doing well. I would like to inform you that the team in working on it and please give us some time, we will update you on this as soon as possible. November 5Hope you are doping well. I am still waiting for an update from the dedicated team, once we have an update, we will get back to you as soon as possible.November 6Thanks for contacting us about your order. We’ve carefully reviewed your case and our records confirm that your order was successfully delivered to the address you provided.If the address you provided as the shipping address belongs to a company or a non-residential location, please contact them to track down your package.Unfortunately, we’re unable to replace your order as Google has fulfilled our services by successfully delivering your complete order to the location you provided.  As a next step, you may consider initiating an investigation with the carrier. If needed, we'll be happy to provide details related to your order.Appreciate your time and patience!November 6Please file a claim with Canada post; they have confirmed that the package was stolen or misplaced and that they will compensate Google for the missing items and Google can act accordingly. This is the process as told to me by a Canada post employee and no further action can be taken by me, including launching an investigation. Google isn't going to lose money on this, so I don't know why they're dragging their feet on this. What has Google been doing for the last week that finally led to the exact answer (word for word) that I got after a 5 minute chat?Today, 5:30 AMHope you are doing well. I am sorry to know that. I will check on this with the dedicated team and once we have an update, we will get back to you via email as soon as possible.Today, 2:44 PMHope you are doing well. We’ve carefully reviewed your case and our records confirm that your order was successfully delivered to the address you provided....Unfortunately, we’re unable to replace your order as Google has fulfilled our services by successfully delivering your complete order to the location you provided.Today, 3:21 PMLet the record show that I've tried my best to resolve this with Google, and all I get are automated copies of the same response. Canada Post is waiting to hear from you so they can compensate Google for the loss. I'm now taking this to PayPal, so your financial people can expect to hear from them soon if they haven't already. You could have gotten the money back weeks ago and this all could have been over. I don't need this, you don't need this. Be better.

October 26

Hi SLJ7,
Thanks for contacting Google Support!
This email is in regards to the chat we had today earlier. Thanks for contacting us about your order. We’ve carefully reviewed your case and our records confirm that your order was successfully delivered to the address you provided.
If the address you provided as the shipping address belongs to a company or a non-residential location, please contact them to track down your package.
Unfortunately, we’re unable to replace your order as Google has fulfilled our services by successfully delivering your complete order to the location you provided.  As a next step, you may consider initiating an investigation with the carrier. If needed, we'll be happy to provide details related to your order.
Appreciate your time and patience.

October 26

I understand Google is not at fault; however, Canada Post advised me that Google would need to follow up with them to launch the investigation: If that's not the case, could you let me know what I'll need to do?

October 27

Thanks for replying to Google Support!
Hope you are doing well. I will check with the team on this and once we have an update, we will get back to you as soon as possible.
Appreciate your time and patience.

October 28

We're conducting a thorough investigation with our shipping provider about the issue you've reported. We'll provide an update as soon as we receive the information.

October 30

Hope you are doing well. The team is working on your case and once we have an update, we will get back to you via email as soon as possible. 

November 3

Hope you are doing well. I am still waiting for an update from the team and once we have an update, we will get back to you as soon as possible.

November 4

Hope you are doing well. I would like to inform you that the team in working on it and please give us some time, we will update you on this as soon as possible. 

November 5

Hope you are doping well. I am still waiting for an update from the dedicated team, once we have an update, we will get back to you as soon as possible.

November 6

Thanks for contacting us about your order. We’ve carefully reviewed your case and our records confirm that your order was successfully delivered to the address you provided.
If the address you provided as the shipping address belongs to a company or a non-residential location, please contact them to track down your package.
Unfortunately, we’re unable to replace your order as Google has fulfilled our services by successfully delivering your complete order to the location you provided.  As a next step, you may consider initiating an investigation with the carrier. If needed, we'll be happy to provide details related to your order.
Appreciate your time and patience!

November 6

Please file a claim with Canada post; they have confirmed that the package was stolen or misplaced and that they will compensate Google for the missing items and Google can act accordingly. This is the process as told to me by a Canada post employee and no further action can be taken by me, including launching an investigation. Google isn't going to lose money on this, so I don't know why they're dragging their feet on this. What has Google been doing for the last week that finally led to the exact answer (word for word) that I got after a 5 minute chat?

Today, 5:30 AM

Hope you are doing well. I am sorry to know that. I will check on this with the dedicated team and once we have an update, we will get back to you via email as soon as possible.

Today, 2:44 PM

Hope you are doing well. We’ve carefully reviewed your case and our records confirm that your order was successfully delivered to the address you provided.
...
Unfortunately, we’re unable to replace your order as Google has fulfilled our services by successfully delivering your complete order to the location you provided.

Today, 3:21 PM

Let the record show that I've tried my best to resolve this with Google, and all I get are automated copies of the same response. Canada Post is waiting to hear from you so they can compensate Google for the loss. I'm now taking this to PayPal, so your financial people can expect to hear from them soon if they haven't already. You could have gotten the money back weeks ago and this all could have been over. I don't need this, you don't need this. Be better.

{ google
Submitted November 07, 2020 at 06:42PM by SLJ7 https://ift.tt/3l8YZUT

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